Question 1

How do I get access to my Navigate AIF account?

Accepted Answer

Account credentials are provisioned by your fund administrator or Navigate AIF onboarding team. If you have not received login details, or your invite link has expired, email support@navigateaif.com with your name, fund name, and role so we can assist.

Question 2

I forgot my password. How do I reset it?

Accepted Answer

Use the “Forgot password” link on the login page to receive a reset email. If you do not receive it within a few minutes, check your spam folder or contact support@navigateaif.com and we will help restore access.

Question 3

How does billing work?

Accepted Answer

Billing is handled per your agreement with Navigate AIF. For questions about invoices, subscription changes, or payment terms, email support@navigateaif.com with your organisation name and we will connect you with the right team member.

Question 4

Something on the platform is not working correctly. What should I do?

Accepted Answer

Email support@navigateaif.com with a brief description of the issue, the page or feature affected, and screenshots if possible. Include your fund name and the browser you are using so we can investigate faster.

Question 5

How quickly will I hear back?

Accepted Answer

We aim to respond to all support requests within 1–2 business days. Urgent production issues are prioritised and typically addressed sooner.

Question 6

Can I request a new feature or product improvement?

Accepted Answer

Yes. We welcome feedback from fund managers and compliance teams. Share your suggestion at support@navigateaif.com and our product team will review it.

How can we help?

What do you need help with?

Compliance tools

Investor onboarding

Technical issues

Not a support request?

Request a demo

Security concerns

Frequently asked questions